The Opportunity

Re-designing a Hospital Information Management System for a leading Health-tech provider in Middle East and Asia

A leading healthcare technology provider with 100+ years in business across the Middle East and Asia, was preparing its enterprise-grade HIMS, for the next phase of growth. As adoption scaled and user needs evolved, there was a clear opportunity to redesign the platform for greater efficiency, usability, and long-term flexibility. I led the product discovery and experience vision, working closely with client-side tech and data teams to ensure the platform was designed for the future of healthcare ecosystems.

• Legacy System - Modernise overall look and feel

• Cumbersome experience - Reduce steps - clicks & mouse miles

Approach: Systems Thinking + Human-Centred Design

1. Discovery & Findings

   We began by aligning business goals with real-world user needs. Our research plan focused on providing detailed insights into the three key areas -

   

01 Product Audit & Insights

Analyzing existing product, data systems and functionalities to assess their effectiveness and alignment with goals.

• Information architecture needed realignment with actual hospital workflows

• High interaction load - multiple clicks, pop-ups, scattered data - led to fatigue and wastage of time, increased errors

• Users required clearer prioritisation of tasks and patient-critical information

• A wide range of digital comfort levels across roles demanded interface adaptability

02 Understanding Healthcare Systems & Insights

Understanding the structure and function of various healthcare systems to identify opportunities for improvement.

• Primary research across 3 hospitals in Pune

• 5+ interviews with doctors and care staff

• Observation of role-based workflows (clinical, admin, diagnostic)

• Study of global frameworks and healthcare technologies (HL7, FHIR)

  

03 Stakeholder Personas, Journeys & Insights

Mapping the different stakeholders within the healthcare ecosystem to better address their needs and challenges. Defined core user journeys for doctors, hospital staff, caregivers, and patients: mapping goals, challenges, information flow and decision moments/stress points across the care cycle.

2. Clarity

   Identifying patterns & challenges

   Defining key problems

   Articulating a brief

   
   

   

   

Design Brief

Comprehensive platform to enhance the overall healthcare experience by helping providers with simple, efficient,  uninterrupted workflows (> improve patient outcomes)*

To create a comprehensive, future-ready platform that simplifies healthcare delivery by:

• Simplify and reduce the work of healthcare providers

• Improve work flow and reduce clinical errors

• Deliver a integrated experience by management  of  all hospital resources- information, personnel & infrastructure in one place

  * Save lives, Improve quality of healthcare, Reduce costs of healthcare

  
  

The Larger Vision

Digital Ecosystem to effectively treat & manage chronic conditions by enabling continued self-care and improving communication between supporting stakeholders

• Improve patient participation - patient generated data

• engage formal and informal caregivers

• Create healthcare communities to tap into Big Data in Healthcare

3. Ideation

   

   
   

   1. Information Architecture

      

      

   2. User Flows

      

      

      

      

      

      

4. Solutions

   
   

   BUSINESS VALUE ADD

   1. The Workspace :

      Modular, role-specific dashboards designed for clarity, speed, and focus. Each workspace surfaces what’s most relevant to the user’s role, reducing friction and enabling faster actions.

      • Modular - customisable based on specific requirements > increased screen space, access to relevant data

      • Managing patient care holistically - OPD, triage, task management

      • Assistive > DSS, IoT, predictive text, personalised library

      • From EMR (Electronica Medical Records) > to Workspace for healthcare providers 

      
      

      From EMR to Adaptive, Modular Provider-Centric Workspace

      To support the diverse and concurrent tasks performed by healthcare providers more smoothly, I designed a modular, component-based workspace that allows users to personalise their environment based on workflow priorities, similar in philosophy to Adobe's customizable workspaces.

      Each functional module such as EMR, patient queue, search, report, medication, etc. is built as an independent UI component with four progressive interaction states, enabling context-sensitive visibility and control.

      
      

      Each functional module (EMR, OPD, Search, Labs, etc.) now operates within a four-state adaptive layout:

      • A – Active: Full-screen primary view for focused workflows

      • B – Balanced: Partial view (~25% screen) for concurrent tasks

      • C – Compact: Summary with limited interactions

      • O – Iconic: Collapsed icon view for passive or low-priority modules

      This A–B–C–O interaction model allows users to fluidly resize modules based on task relevance. The result is a personalised, responsive workspace, reducing screen fatigue, maintaining context, and supporting complex, multitiered hospital workflows.

      
      
      
      
      

      

      

      

      

      

      

      
      
      
      
      

      DESIGN VALUE ADD

   2. The Timeline : A Clearer Clinical Picture

      A unified, chronological patient history which integrates vitals, medication, test results, and clinical notes to support safer, better-informed decisions.

      
      

      • Comprehensive overview of the patient's medical history

      • Infographic > for better analysis and acts as a visual aid

      • Identify patterns / gaps, track progress, & assess effectiveness of treatments

      • Patient Empowerment - Accessible view of their own healthcare journey - track appointments, test results, and treatments, add information.

      
      

      The Patient Timeline was designed to address a persistent gap: fragmented, hard-to-interpret, incomplete patient histories. Doctors consistently cited this as both the first information they need and the least reliable. We reimagined it as a dynamic, infographic-style view that consolidates Clinical notes, Vitals, Medications, Investigations and other Patient-generated data

      
      

      This visual timeline enables clinicians to spot patterns, track progression, and orient quickly in time-sensitive contexts. Structured yet flexible, it becomes a single source of truth, minimising cognitive effort and improving diagnostic confidence.

      
      

      

      
      
      
      

      TECHNOLOGICAL VALUE ADD

   3. The Ecosystem

      Designing for Connected, Continuous Care - To extend care beyond episodic visits and support real-time collaboration, I designed an ecosystem of user-focused modules that connect doctors, patients, labs, and caregivers, both formal and informal.

      
      
      

      

      

      

      

      

Conclusion

A Strategy-Driven Redesign, Empowering Providers, Enhancing Outcomes: A Human-Centred HIMS Ecosystem

This redesign was not just about modernising an existing HIMS, it was about preparing the Product for the future of healthcare delivery. By grounding the experience in real hospital workflows and aligning it with global best practices, we created a platform that is modular, intelligent, and adaptable across roles and regions.

One of my most significant contributions, the Patient Timeline, was recognised by the client as a breakthrough solution, addressing a critical clinical need: fast, clear, and reliable access to patient history. Its infographic structure and real-time integration of patient-generated data transformed a previously fragmented view into a powerful clinical decision tool.

The product now enables:

• Faster clinical assessments

• 80% reduction in medication errors

• 30% increase in staff productivity

• Improved resource utilization and auditability

• Enhanced patient safety and reduced wait times

  
  

By designing user-focused modules, enabling cross-role collaboration, and building an ecosystem that includes patients, providers, and caregivers, the redesigned Product is now a future-ready digital backbone for healthcare institutions, improving not only efficiency, but also quality of care and patient outcomes at scale.